Questions are how we learn and typically we all have tons of questions because the learning never stops. Whether you’re new to online sports betting, sports betting in general or new to Betway – welcome, we’re ready to answer your frequently asked questions so you can get back into the action.
Why do you need my personal information?
We are licensed by the Malawi Gaming & Lottery Authority and are legally required to verify your account, upon registration and/or once you’ve deposited or withdrawn a total of MWK 500,000. Please note, the proof of identification provided must match the name and surname you used to create a Betway MW account. In addition, we may request verification documents at any time in your sports betting journey. Your personal information is protected with encryption and therefore will remain safe and secure.
What documents can I send through for verification?
The following are acceptable forms of identification documents:
- Passport
- Drivers License
- Identity Document
How can I change my personal details?
You will need to send an email to our Support Team -
[email protected] with your username and the personal details you want to change. We will respond with easy-to-follow instructions on how to update your details.
I registered but I don’t know if it was successful or not?
In an ideal situation, once your registration is complete you will receive an email and SMS confirming a successful account registration. This should happen instantly; however, it may be delayed by a few minutes.
I forgot my password, how can I reset it?
Well, we’ve all been there! No worries, we have a simple forgot password process:
- Navigate to “Forgot Password” on the login menu
- Enter your Betway mw registered mobile number
- You will receive a reset code via SMS
- Enter the reset code and type in a new password
- Confirm your new password and log in
How can I upload my verification documents?
You can send through your verification documents in one of two ways:
- Click on the “Upload Now” button, you will be directed to the Document Upload page. You will be able to upload the documents via desktop, mobile or the Betway app.
- Email your verification documents to [email protected]
Please allow 24 to 48 hours for us to send you email confirmation that we have in fact verified your documents.
How do I make a deposit?
Yes, let’s get into the action with a real money deposit! You have two services to use
- TNM Mpamba
- Airtel Mobile Money
Click the deposit button and follow the simple steps.
How do I make a withdrawal?
Well done, you’ve won and can make a withdrawal already! Here are the withdrawal steps to follow:
- Navigate to My Account and select Withdraw Funds
- Pick your preferred withdrawal method between, TNM Mpamba and Airtel Mobile Money
- Then, follow the easy instructions and click on Withdraw Funds
Depending on your withdrawal method, your withdrawal will take between 2-5 business days to reflect. Be sure to have your registered mobile phone number with you.
Will I be able to cancel a bet I placed?
Unfortunately, not, once you’ve confirmed your bet – its final. We recommend you be sure before confirming your bet.
While this is a comprehensive list of Frequently Asked Questions, it is by no means the only questions about sports betting at Betway mw. So, please get in touch with us via our
communication platforms and after answering your question, we’ll be sure to add your question to this FAQ list.
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